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ShipStation builds AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions, reads error-message screenshots and files Jira tickets, resolving 97.5% of channel queries in its first three months.

First seen 13 Oct, 15:54 UTC on AWS Machine Learning blog1 sourceLast update 5h ago

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AWS Machine Learning blog· 13 Oct, 15:54How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

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13 Oct 15:54AWS Machine Learning blog How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

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